What constitutes a complaint?
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A complaint is an “expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required.” (as defined by the Australian/New Zealand Standard AS/NZS 10002:2014, Guidelines for complaint management in organisations). 
View our Policy
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What constitutes whistleblowing?
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Whistle-blowing is the disclosure by or for a witness, of actual or suspected activities or behaviours in an organisation which reveals a serious breach of conduct as per the International Dzogchen Community of Namgyalgar, Inc. 
​Whistle-Blower Policy. ​ 
If you are uncertain as to the nature of your matter, please contact our Treasurer, Eleanor Loudon, for a confidential discussion ​